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Junior Front End Developer

Soumettre une candidature Job ID 1-42593 Date posted 09/30/2019 Location Agoura Hills, California

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary:

Summary: The Software Engineer is responsible for implementing the configuration design for our digital conversion solutions to ensure that we are properly tagged, designed and tested before we go live. This role is a key technical delivery position working with both the internal development teams as well as key contacts within the client’s development organization. This position performs QA and test functions within the organization to support new and existing client executions. This position will take a key role in rolling out new product features on client executions. This individual will also be tasked with determining simpler, more automated ways of deploying and delivering our solution to increase ease of configuration and improve productivity.

Responsibilities:

  • Act as primary technical contact between client and Nuance for assigned accounts during the Implementation/Launch phase
  • Responsible for setting up and creating client configurations, business rules and system settings in Nuance administration tool for new/existing customers
  • Become the technical subject matter expert for all client sites
  • Document Business Requirements Documents for new launches
  • Perform hands-on technical troubleshooting on a daily basis for configuration set up on both internal/external sites
  • Develop test case scenarios for all phases of launch and internal product releases
  • Provide daily production assistance and QA support to site developers
  • Create client implementation packages for each launch which include JavaScript tags, div container placement, data pass, and set sale elements
  • Assist with customer deployments by coordinating across Solutions, Operations, Client Services, Product Management and
  • Development groups
  • Configure and test JIRA tickets for new/existing client base
  • Support the rollout of all new features and technology on client sites within the production environment
  • Assist with coordination of implementation priorities and work flow
  • Evaluate, define, improve and document department and implementation processes
  • Configure our solutions on client sites using Javascript, XML, HTML and CSS

Qualifications

Number of Years of Work Experience: 1+

Required Skills:

  • 1+ years’ experience in website development and support or working in Deployment, QA or Testing department
  • Experience with a wide range of web client technologies, such as HTML, XML, JavaScript, jQuery, etc.
  • Experience with all major web browsers, web sites and web-based technologies
  • Experience with tools to troubleshoot problems with web-based technologies
  • Comfortable communicating with clients
  • Must be able to be flexible with working hours to support international customers
  • Must enjoy a technical challenge

Education: Bachelor’s degree in related field is preferred 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Pourquoi choisir Nuance?

Martin Eberhart General Manager
J’ai rejoint Nuance il y a peu, car j’aime pouvoir travailler au sein d’une équipe diverse, agréable et talentueuse dont le premier objectif est la satisfaction client. Mon poste m’offre par ailleurs suffisamment de liberté pour accomplir mes missions sans mettre en péril mon équilibre vie professionnelle/vie personnelle. Martin Directeur Général
Vishnu Vardhan Tech Support
Je suis vraiment tombé sous le charme de Nuance, de ses plateformes innovantes et de son impact sur la vie des communautés. Avec Nuance, ma mission a vraiment du sens et je sais en rentrant chez moi que j’ai véritablement accompli quelque chose d’important. Vishnu Technicien support
Kristen Fraser Inside Sales
Je travaille dans la santé depuis presque 20 ans maintenant, et je suis vraiment émerveillée de voir à quel point Nuance a su relever les défis posés par l’évolution et les difficultés de ce secteur. Tous les jours, je fais face à de nouveaux défis et tous les jours, je m’assure que le client est la priorité. La culture d’entreprise et les collaborateurs de Nuance sont absolument fantastiques. Je suis très heureuse de travailler au sein d’une entreprise aussi dynamique et diversifiée et j’attends avec impatience de voir ce que nous réserve l’avenir. Kristen Ventes internes
Martin Held Product Manager
Je travaille avec des personnes brillantes pour transformer des technologies de pointe et des idées innovantes en produits et solutions qui résolvent des problèmes de la vie réelle et ont un impact positif sur le public. J’apprécie particulièrement la flexibilité de mon travail. Martin Chef de produit
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