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Director, Business Operations- Automotive Division

Location Burlington, Massachusetts

Company Overview:

Today, we have some exciting news to share, as we officially announce the name of Nuance’s upcoming Automotive spin-off: Cerence! Upon spinning off from Nuance on October 1, our Automotive team will begin a new journey as Cerence, a pure-play, next-generation automotive software company fully focused on providing intelligent mobility solutions to our customers. “Cer” that rhymes with “air,” “ence” that rhymes with “sense,” Cerence is a new word for a new company. Visit to follow along with our journey!

Job Summary:


The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.  

We are looking for someone who can implement program and financial governance and continually improve our Azure cloud-based and hosted infrastructure and processes, so we can maximize people resource capacity as well as command and control of our operational expenses.  As the Director, Technology Business Operations this role will need a sound understanding of IT infrastructure and practical experience building out PMO to support large-scale and complex platforms. Additionally, as the Director, Technology Business Operations you will bring a solid understanding of Program management and financial governance to help guide, market and operationalize our vision and strategy for scale and measurable efficiencies.

To be successful in this role this role you will have the knowledge and proven experience of IT Program Management, Financial Management in IT/Cloud area including budget and forecasting.    Re-enforce our team’s values and establish the development and production service and financial KPIs which drive our success. Additionally, this will be a dynamic role that thrives in a results driven culture that values innovation, leadership, and collaboration.


  • Be a trusted partner that Interfaces with the Corporate Finance, Procurement, R&D/Product groups to understand the infrastructure needs associated with planning of new products and expansion of existing products.
  • Understand, market, help prioritize and evangelize technology programs/projects to regularly drive the interface of R&D developers with engineers resulting in high levels of engagement and between the organizations with measurable status and outcomes.
  • Manage technology vendor relationships and contract renewals, including negotiation and quarterly reviews
  • Establish, maintain and continuous report out to Leadership and all its stakeholders of programs Technology is involved in – including status, risks, resource capacity and financial investments.
  • Oversee quarterly business review calendar, templates and metrics.
  • Continuously analyze, report out on costs per product in relation to each products revenue.
  • For Public Cloud hosted products, lead monthly forecasting exercises with Dev Ops, R&D, Product Managements and Sales to increase accuracy and financial transparency.
  • Help establish, market, and continuously measure SLAs for Infrastructure and Application Services and assures the SLAs are aligned to business expectations.
  • Responsible for strategy and planning for Infrastructure and Application Services teams and aligning team activities to the objectives of the department, regularly assessing progress.
  • Ensure the development and use of an effective preventive maintenance program – continuous eliminate opex waste for programs and services that can be eliminated or reduced.
  • Contribute and enhance financial and operational policies and procedures for Infra and App Services
  • Hire, develop and manage a team of highly skilled managers, program managers and business analysts.
  • Enforces ITIL Services standards, procedures, documentation requirements and policies
  • Responsible for budget and forecasting accuracy. Leading cross functional teams of IT, financial, R&D and Product management leadership to ensure continuous financial understanding
  • and accuracy.
  •  Play a leadership role identifying opportunities for cost savings or operational efficiencies leveraging cloud technology and define business cases for migration where appropriate.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure


  • Complex business operational problem-solving ability in a diverse and distributed R&D and Hosted Operations’ environments
  • Proven track record of strong vendor management and negotiation skills
  • Proven track record of strong program and financial management especially within IT or software companies.
  • Proven leadership, project management, and coaching skills
  • Proven experience supporting public cloud environment
  • Experience of the Software Development Lifecycle

Education: BS, MBA a plus

Minimum years of work experience: 15

Required skills: 5+ years of IT or Software Financial Management, data center, server, and storage management
7+ Years of experience in technical project management in a fast-paced, deadline-oriented environment
5+ Years of experience in a management role

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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    Arvind K. R&D Pune, Inde

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    Notre équipe mondiale des RH est incroyablement collaborative et créative. L’environnement de travail de Nuance est diversifié et dynamique. Il vous offre des occasions de vous dépasser, mais tout en vous permettant de trouver un équilibre entre votre vie professionnelle et personnelle.

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    « J’aime avoir l’occasion de travailler avec diverses équipes en soins de santé, et j’ai eu la chance d’établir de solides contacts au fil des ans. J’aime avoir constamment de nouveaux défis divers à relever, et de nouvelles choses à explorer et à connaître. »

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    J’aime faire partie d’une équipe qui élabore des stratégies novatrices et qui crée des solutions pour les plus grandes entreprises du monde. Nous modifions la façon dont les gens interagissent avec la technologie qu’ils utilisent au jour le jour, leur voiture par exemple, et cela engendre des sentiments incroyables!

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