Skip to main content
Recherchez nos emplois

Offres d’emplois

Pour voir les opportunités d'emplois en télétravail, cliquez ici.

Principal Program Manager

Soumettre une candidature Job ID 1-42030 Date posted 07/29/2019 Location Burlington, Massachusetts

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.  

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary:

Position summary:

The Program Manager will serve as a leader playing an integral role in the future of the Nuance Enterprise Division by driving a strategic set of business programs to accelerate the optimization and growth of Nuance Enterprise globally

Principal duties and responsibilities:

In this role, you will work across the organization with key business leaders leveraging the skills and knowledge of program management and business transformation to lead and deliver on the strategic divisional objectives.

The role is responsible for all aspects of the management of a program’s activities including program development, launch, execution, measurement, tracking and reporting.
•Develop and manage a comprehensive program, set of programs or complex projects that support the Nuance Enterprise strategic direction, ensuring desired objectives are achieved in a timely manner
•Drive and manage strategic programs / projects by developing plans, schedule, budget, distributing tasks, track performance, provide feedback, resolve issues and manage change to optimize program/project performance
•Create and achieve cross-functional alignment on program objectives, critical success factors, key performance indicators and value-driven outcomes
•Develops key hypothesis and supervises cross – functional program/project teams in conducting interviews, gathering data, defining and executing required analyses, identifying issues and problems and recommending approach to address them
•Establish metrics and dashboards to measure the level of success of each initiative. Develop, measure, track, and report on programs progress and impact against objectives
• Identify, create and maintain necessary artifacts (i.e. charter, agendas, status reports, project plans), reporting needs and manage action items and follow up
•Develop and execute internal rollout plans including internal training and communications planning

In addition, this role will:
•Drive multiple simultaneous projects and prioritize in a fast paced environment
•Provide subject matter expertise and industry best practices related to business transformation.
•Own and nurture relationships between cross-functional teams
•Perform tasks related to securing and keeping the products, tools, and best practices processes current and relevant

Knowledge, skills and qualifications – 

Education: Bachelor’s degree required. MBA preferred

Minimum years of work experience: 7-10

Required skills:

•8+ years of progressive work-related experience with demonstrated proficiency in delivering results
•5+ years in a Program/Project Management Office or related environment in a global organization leading transformational change programs and managing cross functional project teams
•Proven communication skills with C-level executives and senior management including the ability to create and deliver executive level presentations
•Cross functional leadership skills with the ability to instill trust and utilize influence in a matrix organization to produce results.
•Ability to build comprehensive project plans consisting of business analysis findings, strategic direction, data supported conclusions and timelines
•Ability to use conceptual and innovative thinking (i.e. identifying new/different solutions) to solve issues. Able to look beyond immediate problems for wider implications and determines best path forward.
•Attentive to detail and quality oriented; ability to execute in a timely and accurate manner
•Ability to understand and analyze reporting metrics
•Ability to work independently, superior organization and planning skills to plan and prioritize work and respond to conflicting deadlines and manage multiple assignments.
•Excellent analytical and problem-solving skills with the ability to exercise mature judgement, discuss problems, analyze solutions/options, evaluate and enable improved processes and manage ambiguity.
•Expert level knowledge and experience in Microsoft PowerPoint, Microsoft Visio, Microsoft Excel is essential in this role.

Preferred skills:

•PMI PMP, Six Sigma green/black belt certification highly preferred. Business process documentation and experience with Six-Sigma and Lean Thinking

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Soumettre une candidature

Emplois récents

You have not viewed any jobs recently

Tenez-vous informé de l’actualité de Nuance

Inscrivez-vous pour recevoir les alertes et informations en lien avec les postes proposés par Nuance.

Interessé(e) parChoisissez une catégorie et/ou un lieu dans la liste des suggestions, puis cliquez sur Ajouter.

Pourquoi choisir Nuance?

Martin Eberhart General Manager
J’ai rejoint Nuance il y a peu, car j’aime pouvoir travailler au sein d’une équipe diverse, agréable et talentueuse dont le premier objectif est la satisfaction client. Mon poste m’offre par ailleurs suffisamment de liberté pour accomplir mes missions sans mettre en péril mon équilibre vie professionnelle/vie personnelle. Martin Directeur Général
Vishnu Vardhan Tech Support
Je suis vraiment tombé sous le charme de Nuance, de ses plateformes innovantes et de son impact sur la vie des communautés. Avec Nuance, ma mission a vraiment du sens et je sais en rentrant chez moi que j’ai véritablement accompli quelque chose d’important. Vishnu Technicien support
Kristen Fraser Inside Sales
Je travaille dans la santé depuis presque 20 ans maintenant, et je suis vraiment émerveillée de voir à quel point Nuance a su relever les défis posés par l’évolution et les difficultés de ce secteur. Tous les jours, je fais face à de nouveaux défis et tous les jours, je m’assure que le client est la priorité. La culture d’entreprise et les collaborateurs de Nuance sont absolument fantastiques. Je suis très heureuse de travailler au sein d’une entreprise aussi dynamique et diversifiée et j’attends avec impatience de voir ce que nous réserve l’avenir. Kristen Ventes internes
Martin Held Product Manager
Je travaille avec des personnes brillantes pour transformer des technologies de pointe et des idées innovantes en produits et solutions qui résolvent des problèmes de la vie réelle et ont un impact positif sur le public. J’apprécie particulièrement la flexibilité de mon travail. Martin Chef de produit
  • Travailler pour Nuance

    Nous offrons une culture inclusive basée sur l’innovation, une aide au développement permanent, des activités communautaires et des avantages sociaux flexibles qui permettent à nos collaborateurs de donner le meilleur d’eux-mêmes, jours après jour.

    En apprendre plus
  • Secteurs d’activité

    Nuance propose des solutions sectorielles aux entreprises

    En apprendre plus