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Sales Operations Project Manager

Soumettre une candidature Job ID 1-42865 Date posted 10/21/2019 Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary:

Summary: To be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals resulting in high customer satisfaction & system utilization.

Responsibilities:

• Direct accountability and responsibility for overall project success from start to finish
• Managing the relationships with client and partner stakeholders to ensure their satisfaction throughout the project
• Working closely with the internal customer to review, analyze, understand, and define the high level Project Requirements: Objectives, Scope, Schedule Milestones
• Leading and Managing the internal Nuance project team to execute the project according to plan
• Proactively managing and resolving issues to minimize crisis and escalations, and proactively informing and engaging Senior Management in advance when they can't be avoided
• Providing leadership, guidance, and assistance to project team members as required
• Learning and Complying with all internal Project Management Methodology, Policies, & Procedures
• Providing constructive feedback and suggestions on internal Process improvements
• Leading and Managing Process Improvement Projects as needed
• Drive multiple simultaneous projects and prioritize in a fast-paced environment
• Own and nurture relationships between cross-functional teams
• The role is responsible for all aspects of the management of a program’s activities including program development, launch, execution, measurement, tracking and reporting.
• Develop and manage a comprehensive program, set of programs or complex projects that support the Healthcare Sales organization’s goals and initiatives, ensuring desired objectives are achieved in a timely manner
• Drive and manage strategic programs / projects by developing plans, schedule, budget, distributing tasks, track performance, provide feedback, resolve issues and manage change to optimize program/project performance
• Create and achieve cross-functional alignment on program objectives, critical success factors, key performance I indicators and value-driven outcomes
• Establish metrics and dashboards to measure the level of success of each initiative. Develop, measure, track, and report on programs progress and impact against objectives
• Identify, create and maintain necessary artifacts (i.e. charter, agendas, status reports, project plans), reporting needs and manage action items and follow up
• Develop and execute internal rollout plans including internal training and communications planning

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Qualifications

Number of Years of Work Experience: 8+

Required Skills:

• Intermediate level or above with MS Outlook, Excel, Word, PowerPoint, Visio, Teams, Project
• Excellent written and verbal communication skills
• Experience in managing cross-functional teams of diverse subject-matter experts
• Ability to build comprehensive project plans consisting of business analysis findings, strategic direction, data supported conclusions and timelines
• Ability to use conceptual and innovative thinking (i.e. identifying new/different solutions) to solve issues. Able to look beyond immediate problems for wider implications and determines best path forward.
• Attentive to detail and quality oriented; ability to execute in a timely and accurate manner
• Ability to understand and analyze reporting metrics
• Ability to work independently, superior organization and planning skills to plan and prioritize work and respond to conflicting deadlines and manage multiple assignments.
• Excellent analytical and problem-solving skills with the ability to exercise mature judgement, discuss problems, analyze solutions/options, evaluate and enable improved processes and manage ambiguity.
• Willing to travel (up to 10%)

Preferred Skills: PMP Certification, Master’s Degree

Education: Bachelor's Degree

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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Pourquoi choisir Nuance?

Martin Eberhart General Manager
J’ai rejoint Nuance il y a peu, car j’aime pouvoir travailler au sein d’une équipe diverse, agréable et talentueuse dont le premier objectif est la satisfaction client. Mon poste m’offre par ailleurs suffisamment de liberté pour accomplir mes missions sans mettre en péril mon équilibre vie professionnelle/vie personnelle. Martin Directeur Général
Vishnu Vardhan Tech Support
Je suis vraiment tombé sous le charme de Nuance, de ses plateformes innovantes et de son impact sur la vie des communautés. Avec Nuance, ma mission a vraiment du sens et je sais en rentrant chez moi que j’ai véritablement accompli quelque chose d’important. Vishnu Technicien support
Kristen Fraser Inside Sales
Je travaille dans la santé depuis presque 20 ans maintenant, et je suis vraiment émerveillée de voir à quel point Nuance a su relever les défis posés par l’évolution et les difficultés de ce secteur. Tous les jours, je fais face à de nouveaux défis et tous les jours, je m’assure que le client est la priorité. La culture d’entreprise et les collaborateurs de Nuance sont absolument fantastiques. Je suis très heureuse de travailler au sein d’une entreprise aussi dynamique et diversifiée et j’attends avec impatience de voir ce que nous réserve l’avenir. Kristen Ventes internes
Martin Held Product Manager
Je travaille avec des personnes brillantes pour transformer des technologies de pointe et des idées innovantes en produits et solutions qui résolvent des problèmes de la vie réelle et ont un impact positif sur le public. J’apprécie particulièrement la flexibilité de mon travail. Martin Chef de produit
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