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Information Security Consultant, Sales Engineering

Location Burlington, Massachusetts; Mahwah, New Jersey; Melbourne, Florida

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.  

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary:

Position Summary:

Reporting to the Senior Manager of Sales Engineering, the Information Security Consultant works directly with Nuance’s sales team.

Purpose of the role: Responsible for understanding and representing Nuance’s environment related to data privacy and security – respond to, interact and provide support and documentation to relevant customer discussions, RFPs, ISQs, etc.

Principal duties and responsibilities

  • Engage the customer in active discussion related to the data security aspects of Nuance solutions both through active (direct) and passive (indirect – supporting others) means for continued deal progression
  • Good understanding of Nuance’s information security plans and policies related to Nuance solutions, including how we respond to and recover from outages, potential security breaches, etc.
  • Awareness/enablement of key Sales Support resources on Nuance’s information security standards, policies and best practices to enable individuals to respond to customers independently
  • Contribute to organizational process improvement, including processes related to developing use cases and knowledge management
  • Support and lead RFP, RFI, ISQ process related to data security, recovery objectives, etc.
  • Collaborate with peers on appropriate customer-facing “ok” conversations and documentation; maintaining document knowledge base to Sales Engineering Team
  • Single Nuance CX passion, client-service mindset, hold line-of-sight BU accountability
  • Fully accountable and drives culture of accountability, leads w/ influence
  • Ability to inspire CX, collaborate with, influence, large distributed teams w/ diverse skills
  • Collaborative and highly communicative, including with external parties
  • Provider of honest feedback, and employs rigorous talent development practices – including intentional mentoring/knowledge share to others (SE, SC, etc.)
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Operational

  • Adhere to/meet timelines for all RFP, RFI, ISQ needs with content that will progress opportunity for Nuance
  • Technical expertise – this role is the SME for all Nuance solutions related to data security
  • Drive data security, recovery objectives, technical discussions as needed during sales process
  • Document all discussions and decisions during customer calls

  • Customer-focused mindset with focus on key healthcare initiatives, trends recognition and course correction
  • Deliver high quality work while meeting aggressive deadlines
  • Metrics driven – understand key metrics; seeking opportunities for improvement
  • Ability to motivate and influence others to achieve greater outcomes
  • Clear, on-time NPI process that allows for content rich customer engagement

Knowledge, skills and qualifications – 

Education: Bachelor's degree

Minimum years of work experience: 5 + years

Required skills:

  • Previous experience working in a consultative presales role
  • Excellent verbal and written communication skills
  • Excellent demo and presentation skills
  • Ability to work remotely and independently
  • Strong attention to detail
  • Superior customer interface, telephone, email etiquette skills
  • Planning, negotiating and time and priority management skills are critical
  • Ability to take customer requirements and consult with relevant internal authorities in order to draft proposals and statements of work. 
  • Ability to remain calm under pressure and cope/ react appropriately in a fast moving, constantly changing work environment
  • Knows when to escalate issues to Nuance or client management as appropriate for the situation.

Preferred skills:

  • Experience with contact center technologies (IVR, WFM, Telephony)
  • Relevant enterprise industry experience (contact center technology providers, speech technology, IVR, web/mobile, Artificial Intelligence)
  • Familiarity with IS Security and industry related regulations (Sarbanes-Oxley, PCI DSS, Hippa, Data Protection and Privacy regulations).
  • Certifications a plus, such as Systems Security Certified Practitioner

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Pourquoi travailler chez Nuance?

Nos employés travaillent continuellement à repenser les interactions entre l’humain et la technologie. Joignez-vous à notre équipe et façonnez les technologies et l’innovation de l’avenir. Voici quelques témoignages d’employées parmi notre équipe globale. Cliquez sur leur profil pour en savoir plus.

  • Arvind K. R&D Pune, Inde
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    Employee
    Arvind K. R&D Pune, Inde

    Innovation: Nuance, c’est comme une jeune pousse de 2 milliards de dollars. Il y a une multitude de choses que nous faisons pour la première fois, mais à une échelle gigantesque et avec une machinerie complexe.

    Notre organisation est de type matriciel : c’est difficile, mais très gratifiant de créer des collaborations avec des parties intéressées qui se trouvent à l’autre bout du monde.

    Incidence: il est stupéfiant de réaliser que quelque chose d’aussi simple que des logiciels a le pouvoir non seulement de changer des vies, mais bien de sauver des vies. Et enfin, pour paraphraser une citation non attribuée : il faut avoir un brin de folie pour travailler à Nuance, mais il faudrait être complètement fou pour travailler ailleurs.

  • Shauna D. Ressources humaines Burlington, États-Unis
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    Shauna D. Ressources humaines Burlington, États-Unis

    Notre équipe mondiale des RH est incroyablement collaborative et créative. L’environnement de travail de Nuance est diversifié et dynamique. Il vous offre des occasions de vous dépasser, mais tout en vous permettant de trouver un équilibre entre votre vie professionnelle et personnelle.

  • Vaidehi K. R&D Bengaluru, Inde
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    Vaidehi K. R&D Bengaluru, Inde

    « J’aime avoir l’occasion de travailler avec diverses équipes en soins de santé, et j’ai eu la chance d’établir de solides contacts au fil des ans. J’aime avoir constamment de nouveaux défis divers à relever, et de nouvelles choses à explorer et à connaître. »

  • Anja L. Ventes Aix-la-Chapelle, Allemagne
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    Anja L. Ventes Aix-la-Chapelle, Allemagne

    J’aime faire partie d’une équipe qui élabore des stratégies novatrices et qui crée des solutions pour les plus grandes entreprises du monde. Nous modifions la façon dont les gens interagissent avec la technologie qu’ils utilisent au jour le jour, leur voiture par exemple, et cela engendre des sentiments incroyables!

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