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Senior Site Reliability Engineer

Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients

Job Summary:

Summary: As a Senior Site Reliability Engineer Nuance Healthcare’s SRE team, the candidate will be working with a talented group of cross-functional individuals to plan, design and build various tools, systems and infrastructure that enables continuous integration, testing, monitoring, elasticity and delivery of products and solutions on our hosted cloud platform.

A successful candidate will have experience building and operating public cloud solutions and have the drive to constantly raise the bar to improve how we deliver our portfolio of products. Read more about our solutions at https://www.nuance.com/healthcare.html.

Responsibilities:

  • Use process and best practices to ensure the platform and applications are stable and performant.
  • Keep the customer-facing applications and services always available
  • Proactively identify hurdles to stability and implement self-healing and resiliency initiatives.
  • Build and maintain tools that will help with day to day activities and orchestration of our cloud environments.
  • Work to automate detection and resolution of recurring issues in the production environment.
  • Participate in the Incident and Problem Management processes and assist the teams in ensuring proper RCAs are documented and follow-ups are delivered.
  • Communicate with software engineers, QA engineers, product management and operations staff on a daily basis for sharing ideas, status on ongoing work and prioritizing future work.
  • Implement Infrastructure as a service and Infrastructure as code practices wherever applicable.
  • Stay up-to-date on relevant technologies internally as well as externally, plug into user groups, understand trends and opportunities to ensure we are using the best possible techniques and tools.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Qualifications

Number of Years of Work Experience: 3 to 5 years of experience in a technical environment

Required Skills:

  • Experience working as a Site Reliability Engineer or a similar role operating a highly scalable and distributed platform.
  • Experience with operating large-scale production systems in the Cloud (AWS, GCP, Azure).
  • Experience with monitoring tools like Nagios, New Relic, Prometheus etc.
  • Experience working in a Linux and Windows environment.
  • Experience with scripting language like Python, Perl, PowerShell etc.
  • Experience with SQL or equivalent language.
  • Experience using source control systems such as Perforce and GIT.
  • Experience with configuration management systems like Chef, Puppet, Ansible or Salt etc.
  • Experience working in an Agile environment.

Preferred Skills:

  • Must be action oriented, capable of multitasking well based on priorities.
  • Ability to build, use and configure metrics collection, reporting and alerting systems.
  • Experience developing, deploying and integrating monitoring solutions.
  • Experience with immutable infrastructure.
  • Experience with containerization, Docker, Kubernetes, MesOS.
  • Experience with continuous integration systems like Jenkins.
  • Familiarity with and enthusiastic for software engineering best practices such as testing, continuous integration and continuous delivery.
  • Strong understanding of cloud concepts and Infrastructure as Code.
  • Excellent verbal and written communication and interpersonal skills.
  • Experience with the Atlassian Tools such as JIRA/Confluence.

Education: M.S. in Electrical or Computer Engineering, Computer Science or relevant work experience

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Pourquoi travailler chez Nuance?

Nos employés travaillent continuellement à repenser les interactions entre l’humain et la technologie. Joignez-vous à notre équipe et façonnez les technologies et l’innovation de l’avenir. Voici quelques témoignages d’employées parmi notre équipe globale. Cliquez sur leur profil pour en savoir plus.

  • Arvind K. R&D Pune, Inde
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    Arvind K. R&D Pune, Inde

    Innovation: Nuance, c’est comme une jeune pousse de 2 milliards de dollars. Il y a une multitude de choses que nous faisons pour la première fois, mais à une échelle gigantesque et avec une machinerie complexe.

    Notre organisation est de type matriciel : c’est difficile, mais très gratifiant de créer des collaborations avec des parties intéressées qui se trouvent à l’autre bout du monde.

    Incidence: il est stupéfiant de réaliser que quelque chose d’aussi simple que des logiciels a le pouvoir non seulement de changer des vies, mais bien de sauver des vies. Et enfin, pour paraphraser une citation non attribuée : il faut avoir un brin de folie pour travailler à Nuance, mais il faudrait être complètement fou pour travailler ailleurs.

  • Shauna D. Ressources humaines Burlington, États-Unis
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    Shauna D. Ressources humaines Burlington, États-Unis

    Notre équipe mondiale des RH est incroyablement collaborative et créative. L’environnement de travail de Nuance est diversifié et dynamique. Il vous offre des occasions de vous dépasser, mais tout en vous permettant de trouver un équilibre entre votre vie professionnelle et personnelle.

  • Vaidehi K. R&D Bengaluru, Inde
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    Vaidehi K. R&D Bengaluru, Inde

    « J’aime avoir l’occasion de travailler avec diverses équipes en soins de santé, et j’ai eu la chance d’établir de solides contacts au fil des ans. J’aime avoir constamment de nouveaux défis divers à relever, et de nouvelles choses à explorer et à connaître. »

  • Anja L. Ventes Aix-la-Chapelle, Allemagne
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    Anja L. Ventes Aix-la-Chapelle, Allemagne

    J’aime faire partie d’une équipe qui élabore des stratégies novatrices et qui crée des solutions pour les plus grandes entreprises du monde. Nous modifions la façon dont les gens interagissent avec la technologie qu’ils utilisent au jour le jour, leur voiture par exemple, et cela engendre des sentiments incroyables!

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