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Sr. Site Reliability Engineer

Soumettre une candidature Job ID 1-42574 Date posted 10/03/2019 Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary:

Summary:

The Sr. Site Reliability team keeps the Dragon Medical One cloud and our customers protected. The team uses innovation by continually improving, developing or expanding feature enhancements that enable early detection, automated probable root cause identification, and rapid resolution. We partner to help Product Teams build systems that are resilient, as well as providing the support, engagement, and contribution to identifying and solving resiliency gaps to ensure that service availability remains optimal.

Core requirement: 

**Must be a US Citizen with the ability to obtain a Federal Government Security Secret Clearance / possess an active Public Trust II or higher security clearance.

Duties and Responsibilities:

* Keep the customer facing services available at top performance by maintaining the constant health of the supporting systems.
* Incident Management - Technical support role during major incidents
* Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, while successfully handling multiple priorities.
* Enhance our monitoring systems by developing new software systems to promote early detection, full stack and cross platform correlation, and automated probable root cause identification
* Automate Site Reliability Engineering operations by developing software applications and API Integrations to connect disparate systems
* Participate in the technical review of incidents, partnering with R&D teams
* Develop debugging tools to assist engineers in diagnosing production service problems
* Participate in on-call rotation
* Apply software development workflows to operational environments
* Partnering with application teams on new services/features and capacity planning per business needs.

Required Skills:

* Develop stakeholder relationships, working with teams across the business to ensure upstream and downstream processes exist to support meeting SLAs and OLAs.
* Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
* Lead by example, mentor the team and establish credibility through quality technical execution.
* Foster a culture that leverages metrics to make informed decisions and guide change.
* Experience in support of distributed systems with Linux & Windows knowledge.
* Experience in a role with hands on complex Technical Problem Solving as a daily duty
* Self Motivated
* Ability to work independently and as part of a team
* Excellent Communication Skills
* Be curious and ask questions

Education

BS in computer science or related discipline

Experience

* Minimum 5+ years hands-on DevOps experience
* At least 3 years of experience managing teams

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Pourquoi choisir Nuance?

Martin Eberhart General Manager
J’ai rejoint Nuance il y a peu, car j’aime pouvoir travailler au sein d’une équipe diverse, agréable et talentueuse dont le premier objectif est la satisfaction client. Mon poste m’offre par ailleurs suffisamment de liberté pour accomplir mes missions sans mettre en péril mon équilibre vie professionnelle/vie personnelle. Martin Directeur Général
Vishnu Vardhan Tech Support
Je suis vraiment tombé sous le charme de Nuance, de ses plateformes innovantes et de son impact sur la vie des communautés. Avec Nuance, ma mission a vraiment du sens et je sais en rentrant chez moi que j’ai véritablement accompli quelque chose d’important. Vishnu Technicien support
Kristen Fraser Inside Sales
Je travaille dans la santé depuis presque 20 ans maintenant, et je suis vraiment émerveillée de voir à quel point Nuance a su relever les défis posés par l’évolution et les difficultés de ce secteur. Tous les jours, je fais face à de nouveaux défis et tous les jours, je m’assure que le client est la priorité. La culture d’entreprise et les collaborateurs de Nuance sont absolument fantastiques. Je suis très heureuse de travailler au sein d’une entreprise aussi dynamique et diversifiée et j’attends avec impatience de voir ce que nous réserve l’avenir. Kristen Ventes internes
Martin Held Product Manager
Je travaille avec des personnes brillantes pour transformer des technologies de pointe et des idées innovantes en produits et solutions qui résolvent des problèmes de la vie réelle et ont un impact positif sur le public. J’apprécie particulièrement la flexibilité de mon travail. Martin Chef de produit
  • Travailler pour Nuance

    Nous offrons une culture inclusive basée sur l’innovation, une aide au développement permanent, des activités communautaires et des avantages sociaux flexibles qui permettent à nos collaborateurs de donner le meilleur d’eux-mêmes, jours après jour.

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