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Application Consultant II

Soumettre une candidature Job ID 1-42688 Date posted 10/10/2019 Location Georgia

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary:

Position Summary:

  • Responsible for functional product onsite, remote and classroom training to customers on various Nuance solutions.
  • Provides customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.
  • In-depth understanding of how Nuance implements our solutions to achieve optimal results.
  • Provides configuration of new product line analyzing the best workflow scenario for every customer including: Multi-site workflow and Integration with various products including but not limited to: (CDE-One; DMO, DMA, Embedded CAPD, PMM).
  • Works with project managers on released products to ensure the expectation of product functionality can be appropriately set.
  • Expert communicator with customer centric services and training delivery.
  • Efficient and professional utilization of basic communication tools such as email and or telephone.
  • Highly energized and works efficiently and consistently to meet timelines without delay.
  • Work as a liaison between support and the customer to properly identify and escalate issues as they arise.
  • Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor.
  • Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs.
  • Resolves customer’s application questions or problems in the areas of system including: Customer product design and functionality; Testing out workflows to ensure they meet the needs of the facility; Referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting.
  • Maintains billable hours at or above current minimum requirements and completes data entry requirements.
  • Provides written analysis of all customer interactions outlining customer’s issues, concerns, successes and forwards to internal Nuance team as indicated and posts in appropriate Nuance web site.
  • Assertive advocate of using Nuance best practices with utilization of the product.
  • Additional role tasks as assigned by the Nuance leadership team to ensure exceptional customer experience.

Travel Requirements:

  • Overnight travel 75% or greater
  • Accessibility to international/commercial service airport
  • Future potential for international travel


Number of Years of Work Experience: 8



Associates Degree in Nursing (ADN) with a Bachelor’s degree in a related field (science, health care management, public health, etc.)

Or Bachelor’s degree or higher in Physician Assistant Studies. Master’s degree in nursing, physician assistant or a related field is preferred.

Two years minimum experience in an acute care area such as ED (ICU is preferred with that   experience being within the past 2 years)


5+ years of progressive and current inpatient coding, auditing and healthcare reimbursement  methodologies, plus 1-year CDI and consulting experience (management experience preferred)

Or  Associates or Bachelor’s degree in HIM or HIM related field with a Bachelor’s degree in a related field (science, public health, etc.)                                                                                     

Required skills:

  • Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required.
  • Advanced knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required.
  • Able to resolve product/software problems utilizing technical support services when necessary via on-site, telephone, both verbally and through remote communication.
  • Core Technologies: MS OS, MS Office, PC Advanced Literacy, Basic Networking, Database
  • Strong mentoring, coaching and teaching skills
  • Confident, adept and skilled at performing evaluations of personnel being mentored and delivering solutions
  • Engages audience & can modify to meet learner needs and learning styles
  • Ability to integrate Nuance technology into the CDI process
  • Expert in knowledge-transfer and integration of technical and clinical documentation


Preferred skills:

  • Self-starter
  • Drive for results
  • Very organized
  • Critical Thinker
  • Training and Technical Certifications – deep knowledge in EHR, i.e. Epic, Cerner, MEDITECH etc.
  • Experience with Nuance solutions, i.e. Dragon Medical, CDE One, PowerScribe etc.

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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Martin Eberhart General Manager
J’ai rejoint Nuance il y a peu, car j’aime pouvoir travailler au sein d’une équipe diverse, agréable et talentueuse dont le premier objectif est la satisfaction client. Mon poste m’offre par ailleurs suffisamment de liberté pour accomplir mes missions sans mettre en péril mon équilibre vie professionnelle/vie personnelle. Martin Directeur Général
Vishnu Vardhan Tech Support
Je suis vraiment tombé sous le charme de Nuance, de ses plateformes innovantes et de son impact sur la vie des communautés. Avec Nuance, ma mission a vraiment du sens et je sais en rentrant chez moi que j’ai véritablement accompli quelque chose d’important. Vishnu Technicien support
Kristen Fraser Inside Sales
Je travaille dans la santé depuis presque 20 ans maintenant, et je suis vraiment émerveillée de voir à quel point Nuance a su relever les défis posés par l’évolution et les difficultés de ce secteur. Tous les jours, je fais face à de nouveaux défis et tous les jours, je m’assure que le client est la priorité. La culture d’entreprise et les collaborateurs de Nuance sont absolument fantastiques. Je suis très heureuse de travailler au sein d’une entreprise aussi dynamique et diversifiée et j’attends avec impatience de voir ce que nous réserve l’avenir. Kristen Ventes internes
Martin Held Product Manager
Je travaille avec des personnes brillantes pour transformer des technologies de pointe et des idées innovantes en produits et solutions qui résolvent des problèmes de la vie réelle et ont un impact positif sur le public. J’apprécie particulièrement la flexibilité de mon travail. Martin Chef de produit
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